Support Engineer - IT Support

Company Description At Eneve, we build smart, data-driven software solutions for the energy market. Our platforms help suppliers, producers, and large-scale consumers stay ahead in a fast-changing landscape, enabling future-proof products, automated processes, and stronger customer relationships. Powered by real-time data, AI-driven insights, and a growing international team across different countries, we simplify complexity and accelerate the energy transition. Our platforms support energy producers, suppliers, balancers, and industrial consumers across Europe. These systems process large volumes of operational and market data and play a critical role in the daily operations of energy companies. As we scale our platform and organization, we are strengthening our product organization by clearly separating product strategy from product execution, enabling focus, accountability, and faster delivery. Want to be part of the flow? Join us. About the role Daily IT Support Delivery: Provide timely technical support to end users across multiple office locations, troubleshooting issues with Windows and macOS devices, Office 365 applications, and common business tools Log, track, and resolve incidents and service requests using Jira Service Management, ensuring accurate documentation and adherence to SLAs Escalate complex issues to senior team members or external vendors as appropriate, following established procedures System administration & maintenance: Assist with administration and daily management of Office 365, Entra, and endpoint management platforms (e.g., Intune, SCCM) Support user onboarding and offboarding activities, including account provisioning, equipment setup, and access management Maintain IT asset inventory and help ensure equipment is properly deployed, configured, and tracked Infrastructure & tools support: Provide hands-on support for network infrastructure, remote support platforms, and AV/meeting room technologies Perform routine system checks, updates, and maintenance tasks to ensure platform stability and security Assist with monitoring and basic troubleshooting of network connectivity and hardware issues Documentation & process support: Create and update knowledge base articles and technical documentation in Confluence to support self-service and team efficiency Follow and help refine standardized IT support processes and procedures Contribute to IT improvement projects by executing assigned tasks and providing input based on frontline experience