IT Support Administrator

OMRT is evolving. We are scaling our team, our tooling, and our IT infrastructure. The operational demands that come with that growth require dedicated ownership. From office and employee device support and enrolment to onboarding flows, asset records, and security checks, the IT Support Administrator handles the day-to-day IT and operational backbone of the company. This is a practical, hands-on role where getting things done matters more than theory. Reporting to the System Engineer, you will work closely with the Operations team to take over first-line IT support, device management, documentation, and operational coordination. This is an impactful entry-level role where you will grow your skills across a broad range of real IT systems while helping the company scale in an organised and secure way. What you’ll do As IT Support Administrator, you are the operational anchor for IT at OMRT. Your responsibilities include: First-line IT Support – Be the go-to person for employees across laptops, accounts, software, access, printers, meeting rooms, Wi-Fi, Google Workspace, and Slack. Faster resolution means fewer interruptions for the whole team. Device Setup & Endpoint Management – Set up, enroll, and maintain Windows and macOS devices. Support MDM policies, software deployment, updates, and compliance checks using tools like ManageEngine Endpoint Central and Apple Business Manager. Onboarding & Offboarding – Prepare accounts, access rights, devices, and equipment for new joiners. Support secure offboarding by collecting hardware, revoking access, and completing checklists. Asset & Inventory Management – Keep an accurate, up-to-date record of all devices, accessories, licences, serial numbers, and assigned users so that anyone can trace what's where at any time. IT Documentation – Write clear, practical guides for common IT processes — laptop setup, account creation, troubleshooting steps, printer setup, meeting room support — reducing repeated questions and making handovers seamless. Security & Access Control – Support MFA checks, account permission reviews, device lock policies, phishing awareness, and basic user security guidance to reduce gaps and unmanaged accounts. IT Procurement & Vendor Coordination – Assist with ordering devices and accessories, following up on repairs and warranties, and keeping stakeholders updated on open items.