Desktop Architecture Engineering Manager

Delivers end\-to\-end experience intelligence by gathering customer feedback, analyzing digital experience and operational data, identifying patterns and root causes, and driving corrective actions across products and services. Through structured reporting, platform management, and cross\-functional coordination, the team helps ensure technology decisions are informed by real user impact. Responsible for using endpoint experience data, service trends, and operational insights to identify and address systemic technology issues our internal Deloitte employees face with their end points. This role combines desktop engineering expertise, analytics, and automation to drive proactive remediation at scale, improve operating system and endpoint performance, and translate user experience signals into clear actions for technical and business stakeholders. Recruiting for this role ends on 6/29/2026\. **Work you'll do** * Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale. * Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services. * Interpret ServiceNow ticket data, telemetry, and operational trends to surface under\-reported technology challenges and recommend targeted corrective actions. * Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience. * Translate technical findings into clear, actionable recommendations for both technical teams and non\-technical stakeholders. * Communicate insights effectively through concise reporting, dashboards, and data\-driven storytelling that informs decision\-making and prioritization. * Partner across engineering, support, product, and experience teams to drive resolution o