Scuba Experience Manager (Retail & Operations)

**Scuba Experience Manager** At Diventures, safety is our number one priority, and fun is our number one goal. We are in the relationship business, using our passion for water to impact lives, change the world, and have fun doing it. We are looking for a **Scuba Experience Manager** to lead the scuba, retail, and travel experience at one of our Diventures locations. This role is ideal for an energetic, customer\-first leader who loves scuba, enjoys developing people, and excels at creating exceptional experiences that turn customers into lifelong divers. As the Scuba Experience Manager, you will be a key member of the store leadership team. You will work closely with the Store Director, Aquatics Experience Manager, Dive Professionals, retail team members, customers, and Store Support partners to drive customer acquisition, conversion, retention, and revenue growth across scuba instruction, equipment, travel, service, and rental programs. This is a hands\-on leadership role. You will spend significant time on the retail floor with customers and team members, setting the standard for service, sales, communication, professionalism, and excitement around scuba and the aquatic environment. **What You'll Do** **Lead the Scuba, Retail, and Travel Experience** You will be responsible for driving the performance of scuba, retail, and travel programs at your location. This includes helping customers find the right courses, equipment, experiences, and travel opportunities while ensuring each interaction reflects the Diventures standard of high\-touch, personalized service. **Build Meaningful Customer Relationships** You will lead your team in creating positive, lasting, and profitable customer relationships. From new divers exploring scuba for the first time to experienced divers preparing for their next trip, you will help ensure every customer feels welcomed, supported, and excited about what comes next. **Drive Sales and Program Growth** You will work with