Linux Helpdesk Technician, Lund

Do you have a genuine interest in Linux and a passion for helping others solve technical challenges? As a Linux Helpdesk Technician at Axis, you'll be a key part of keeping thousands of colleagues productive every day - while growing your skills in an environment that values both service and innovation. Join us at our HQ in Lund! Who is your future team? Our IT Helpdesk team provides 1st line support to several thousand colleagues in Sweden, and also acts as 2nd line support for our global Helpdesk contacts. The team consists of 40 dedicated professionals, organized into functional areas covering internal systems and access management, Windows, Linux, Mac, telephony, and conference rooms. As a Linux Helpdesk Technician, you'll join a tight-knit team of four with joint responsibility for around 2,000 Linux clients. Together, the Helpdesk team strives for one thing above all: outstanding user satisfaction through short response times and a professional, helpful approach. What you'll do here as Linux Helpdesk Technician You'll be a vital link in Axis' IT delivery, helping colleagues overcome technical obstacles and keeping their Linux environments running smoothly. Your daily work is characterized by problem-solving and service - and beyond day-to-day support, you'll also have the opportunity to work proactively and contribute to the future of how we support our users. Provide support via our ticketing system, telephone, remote tools, and on-site visits Install, configure, and deliver Linux clients using Ubuntu and FAI (Fully Automatic Installation), among other tools Troubleshoot hardware and software issues in a Linux environment Create and maintain technical documentation Staff the walk-in service desk approximately half a day per week, assisting colleagues with computers, phones, and equipment Identify and resolve issues proactively before they affect users, for example using tools like Ubuntu Landscape Contribute to future initiatives involving AI-sup