Digital & IT Senior Analyst - Messaging

**Position Summary** The Messaging Senior Analyst is responsible for the administration, security, availability, and continuous improvement of Parker’s enterprise messaging environment across on\-premises, cloud, and hybrid platforms. This role supports stable, secure, and compliant messaging services while driving operational excellence through incident response, automation, change control, and documentation. **Role Scope** The Messaging Senior Analyst manages and supports Parker’s core messaging platforms and related service dependencies, including: * Microsoft Exchange Servers * Microsoft Exchange Online / M365 * Proofpoint Cloud Gateways * RightFax * Active Directory * PowerShell \- administration and automation **Responsibilities** **Key Responsibilities** * Administer Exchange mailbox services, mail flow, connectors, certificates, retention settings, permissions, and compliance\-related configurations. * Support Exchange Online and hybrid messaging, including routing, identity integration, coexistence, and operational runbooks. * Manage Proofpoint security policies for spam, malware, impersonation protection, content filtering, and URL or attachment defence. * Maintain SMTP relay and fax services, troubleshoot delivery and policy issues, and drive timely resolution of service\-impacting incidents. * Monitor service health, capacity, availability, and performance risks; participate in incident response, restoration, root\-cause analysis, and corrective actions. * M365 Enterprise apps Client support. * Execute changes through approved change control, including testing, validation, and back\-out planning. * Maintain SOPs, runbooks, knowledge articles, diagrams, and operational documentation in Teams and SharePoint. * Support security monitoring, audit requests, retention/eDiscovery tasks, and service reporting. **Qualifications** **Required Qualifications** * Bachelor's degree in computer science, information systems, or related area (or inter