Senior Manager Project Delivery LTD

Senior Manager Project Delivery (Limited Time Duration) GENERAL PURPOSE The Senior Manager, Project Delivery (AI) is accountable for the end\-to\-end execution of a specific strategic initiative within our North America eCommerce team, ensuring it is delivered on time, within scope, and with clear alignment across all stakeholders. This role acts as the single point of accountability for project delivery and adoption, driving execution discipline, decision\-making, and cross\-functional coordination. KEY RESPONSIBILITIES END\-TO\-END PROJECT LEADERSHIP * Own delivery of a defined transformation project (e.g., AI\-enabled customer service, process redesign, or tool implementation) * Establish and manage detailed project plans incorporating both business and technical activities (milestones, dependencies, critical path, change management) * Drive execution across cross\-functional teams (Global Digital, Consumer Service, Ops, Tech, etc.) * Ensure clarity of scope, priorities, and success criteria EXECUTION MANAGEMENT \& GOVERNANCE * Run project cadence (weekly check\-ins, milestone reviews, leadership updates) * Manage RAID (risks, assumptions, issues, dependencies) with clear mitigation actions * Escalate risks and decisions with clear recommendations when needed * Maintain decision logs and ensure alignment across stakeholders STAKEHOLDER ALIGNMENT * Serve as the primary point of contact for all project stakeholders * Align teams on timelines, roles/responsibilities, and deliverables * Facilitate working sessions and decision forums to drive progress DELIVERY READINESS COORDINATION * Partner with Process \& Change lead to ensure: + Process design is complete and validated + Documentation and training are ready for rollout * Ensure readiness milestones are met before launch REQUIREMENTS Must be able to flex schedule in order to support early morning calls ranging from 7am\-9am PT and earlier if needed to collaborate with colleagues based in Eu