Sea Logistics Operational Care Specialist, Import

JOB DESCRIPTION **It's more than a job** ------------------------ As a member of the Freight Forwarding team Kuehne\+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne\+Nagel, our contribution counts in more ways than we imagine. ###### **‎** **How you create impact** ------------------------- The Operational Care Specialist is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center (OCC). Specifically, the Operational Care Specialist is part of a team within the OCC, who are responsible for direct interaction with Customer Care Locations (CCL), proactive customer service, problem solving, follow up, and interaction with our customer service colleagues. * Ensure accurate file processing by strictly adhering to company policies and procedures, while maintaining real\-time visibility of shipment status. * Manage and prioritize customer\-specific needs by responding to inquiries and requests across multiple communication channels. * Partner with the CCL to uphold customer commitments by analyzing KPI reports and supporting the implementation of corrective and preventive actions. * Collaborate with the System Process team to enhance automation and streamline Operational Care workflows. * Maintain comprehensive customer data within core operating systems by initiating Business Profile creation and updates, and managing Wiki page content for accuracy and accessibility. **What we would like you to bring** ----------------------------------- * 1\+ years of freight forwarding experience * 1\+ years of customer service experience * Proficiency with Microsoft Office Suite * Effective communication and collaboration skills