IT Support Specialist
Nrpgroup • Cleveland, OH
2 positions available in Cleveland. Healthcare, manufacturing, finance, and the skilled trades
Nrpgroup • Cleveland, OH
Asurion • US-Cleveland
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IT support professionals provide technical assistance to end users, troubleshooting hardware and software issues, managing user accounts, and ensuring systems run smoothly. They are the first line of support for internal and external users.
The median salary for a IT Support Specialist in Cleveland is $51,300 per year. The range is $39K - $65K (P10: $33,228, P90: $82,404). (BLS OEWS 2025) Typical US salary range: $45K - $75K. In Europe: €30K - €50K. Cost of living in Cleveland is low compared to other cities.
Healthcare, manufacturing, finance, and the skilled trades. Healthcare and manufacturing anchor a market with strong demand for the skilled trades.
Top industries: Healthcare, Manufacturing, Finance, Skilled Trades.
RTA transit available; healthcare and corporate culture increasingly supports flexible work arrangements.
IT support professionals typically advance to senior support specialist, IT technician, or transition to IT administration or systems engineering roles. IT support in 2026 is increasingly remote-first with AI chatbots handling first-level triage, making technical depth and soft skills more valuable.
Describe your approach to resolving a complex ticket—focus on methodical troubleshooting, documentation, and how you prevented the issue recurring.
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