Office Manager

<p><span style="font-size: 12pt;"><strong>Come Join Overstory Health as a Office Manager in Boston, MA</strong></span></p> <p>Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.</p> <p><strong>About the Role</strong></p> <p>We are seeking a dedicated and personable Lead <strong>Office Manager</strong>&nbsp;to join our team. As the first point of contact for patients, you will play a key role in creating a welcoming and supportive virtual experience. Your responsibilities will include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks. This is an opportunity to make a positive impact in a dynamic and innovative healthcare setting.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li><strong>Manage Operations:</strong> Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members.</li> <li><strong>Schedule Appointments and Maintain Calendars:</strong> Coordinate patient schedules, confirm appointments, and handle rescheduling as needed.</li> <li><strong>Handle Patient Check-In and Check-Out:</strong> Verify demographic and insurance information, process forms, and ensure accurate documentation for billing and records.</li> <li><strong>Support Administrative Tasks:</strong> Manage incoming mail, maintain office supplies, and assist with clerical duties to support smooth clinic operations and&nbsp;provide administrative support for&nbsp;the clinical and admissions teams, such as scheduling and coordinating appointments,&nbsp;preparing documents, technical support during sessions, and data entry.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li><strong>Location:</strong> Lives in the Boston metropolitan area.</li> <li><strong>Schedule:</strong> Monday-Thursday, 8:00 AM - 5:00 PM (W2 position, full-time, up to 40 hours per week).</li> <li><strong>Education:</strong> High school diploma or equivalent.</li> <li><strong>Experience:</strong> Minimum of 1 year as a receptionist in a medical clinic, hospital, or similar healthcare environment; or 3 years of comparable front office experience in a non-healthcare setting.</li> <li><strong>Skills:</strong> Strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.</li> <li><strong>Technology:</strong> Proficiency in Google applications, with a willingness to learn job-specific software (e.g., Slack, Zoom, Electronic Health Records).</li> <li><strong>Preferred:</strong> Experience working with medical professionals and confidence interacting with a diverse patient population.</li> </ul> <p><strong>Why Join Overstory Health?</strong></p> <ul> <li><strong>Make a Meaningful Impact:</strong> Help create a welcoming environment that supports individuals during critical times.</li> <li><strong>Collaborate with Experts:</strong> Work alongside dedicated healthcare professionals passionate about improving mental health outcomes.</li> <li><strong>Grow with Us:</strong> Enjoy opportunities for career development and advancement as we expand.</li> </ul> <p><strong>Compensation &amp; Benefits</strong></p> <ul> <li>Competitive hourly range of $26-31/hr. and performance incentives</li> <li>Flexible time off policy (FTO)</li> <li>Comprehensive health insurance with no waiting period (medical, dental, vision)</li> <li>Short- and long-term disability coverage at no cost to employees</li> <li>401(k) with company match up to 4% of income</li> <li>Supplemental benefits</li> </ul> <p><strong>Apply now and be part of a mission-driven organization dedicated to transforming mental health care.</strong></p>