Customer Service Claims Representative (Unlicensed Auto)- September 14

<p><b>Why USAA?</b></p> <p>At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.</p> <p></p> <p>Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.</p> <p></p> <p>We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.</p> <p></p> <p></p> <p><b>The Opportunity</b></p> <p><b>Tasks:</b></p> <p></p> <ul><li>Documents First Notice of Loss by obtaining relevant information for effective claim investigation.</li><li>Sets up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Creates loss reports, states, or verifies coverage as appropriate, and initiates the most effective method of damage assessment to assign for file handling.</li><li>Assists with questions regarding the claims process and sets expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Effectively resolves status inquiries and, when necessary, routes to handling adjuster.</li><li>Effectively operates in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li><li>Applies strong time management skills by closely adhering to assigned work schedule.</li><li>Applies strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>Embraces continuous improvement and development through coaching