Product Manager

**Description** 4 Days in the office from any of our locations in Johnston RI, Charlotte NC, Dallas TX, Nashville TN, Iselin NJ, Westwood or Medford MA, or Phoenix AZ and couple other locations Role is not relocation eligible. **Product Manager, CIAM Authentication \& Identity Platform Delivery Lead** The Product Manager for Customer Identity \& Authentication will lead delivery of Citizens’ next\-generation centralized CIAM platform, a core pillar of the bank’s *Reimagine the Bank* strategy. This role is responsible for transforming fragmented authentication and identity verification capabilities into a unified, risk\-based, and intelligence\-driven platform that reduces customer friction while strengthening fraud defenses. This leader will drive the transition from siloed OTP and point solutions to a modern, adaptive authentication ecosystem—leveraging passkeys, biometrics, device intelligence, and AI\-powered risk signals. The role will partner across Security, Fraud, Digital, Technology, and Operations to position identity not just as a control point, but as a driver of customer growth, trust, and conversion. The role requires balancing near\-term delivery (e.g., channel integration, OTP consolidation, fraud controls) with long\-term platform transformation, ensuring measurable business impact across customer experience, fraud loss reduction, and operational efficiency. This role includes team leadership responsibilities and reports to the CIAM Product Leader. **Responsibilities** * Lead delivery of a centralized CIAM platform, consolidating fragmented authentication and identity verification capabilities across mobile, digital, contact center, and branch channels * Drive OTP and authentication consolidation strategy, reducing redundancy, improving reliability, and enabling consistent customer experience across journeys * Define and execute the roadmap for modern, passwordless and risk\-based authentication, including passkeys, biometrics, behavi