Customer Service Representative ? Sample Receiving

**Customer Service Representative \- Sample Receiving** ======================================================= **Location:** Onsite in Portland, OR **Employment Type:** Full\-Time **Pay:** Competitive Compensation \+ Benefits**About the Opportunity** ------------------------- A growing laboratory services organization is seeking a detail\-oriented Customer Service Representative to support sample receiving operations and client communications. This position plays a critical role in ensuring customer samples are accurately logged, processed, and communicated throughout the testing lifecycle. The ideal candidate is highly organized, customer\-focused, and comfortable managing multiple priorities in a fast\-paced environment while maintaining exceptional attention to detail.**Key Responsibilities** ------------------------ * Coordinate the receiving and intake of customer samples from initial communication through system entry * Review sample submission forms and verify information for accuracy and completeness * Enter and manage sample information within internal laboratory and business systems * Communicate with clients regarding sample receipt, status updates, and testing requests * Generate receipt confirmations and assist with pricing and quote verification when needed * Coordinate shipments to third\-party laboratory partners as required * Serve as a primary point of contact for customer inquiries regarding services, turnaround times, and sample status * Maintain accurate records of customer communications and sample documentation * Collaborate with laboratory, operations, and accounting teams to ensure efficient workflow and customer satisfaction * Support continuous improvement initiatives to enhance customer service quality and response times * Assist with additional customer service and administrative functions as needed **Qualifications** ------------------ ### **Required** * High school diploma or equivalent * 6\+ months of customer servic