Veterinary Receptionist (Care Coordinator) - Quail Hollow Veterinary Hospital

**PetVet Care Centers' Quail Hollow Veterinary Hospital** is currently seeking a **Care Coordinator** to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. **Because life is better with pets.** We deliver the **Ultimate Care Experience — every pet, every client, every time.** That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than **420 locally led hospitals** and over **11,000 team members nationwide**, we offer: * Local autonomy with national support * Career mobility and development opportunities * A collaborative, inclusive environment where your wellbeing comes first **You care for pets. We care for you.** **Position Overview** Join our team as a **Care Coordinator** who contributes to the success of a high\-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. **Quail Hollow Veterinary Hospital** in Charlotte, North Carolina, is a trusted community practice delivering compassionate care with a strong emphasis on teamwork, growth, and client relationships. **Key Responsibilities** * Provides excellent customer service in\-person, over the phone, and during high\-stress situations. * Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. * Handles basic medical emergencies for pets and owners, ensuring safety and well\-being. * Assists with medication pickups, inquiries, and provides information about services and products. * Inputs and manages data in practice management software, includi