IT Support Technician the next step in your IT career

Are you looking to take the next step in your IT career and join a company where you can expand your technical expertise while making a real impact? Do you enjoy solving technical issues and delivering excellent customer service? If so, we would love to hear from you. We are currently seeking an IT Support Technician to join a growing IT services company. This role offers the opportunity to gain exposure to a wide range of technologies and further develop your skills in a supportive and people-focused workplace. About the Role As an IT Support Technician, you will provide both first-line and second-line technical assistance. You will support customers through various channels, remote support tools and ticket management systems. In this role, you will be responsible for ensuring that technical issues are resolved efficiently while maintaining a high level of customer satisfaction. Key Responsibilities Troubleshoot hardware, software and operating system issues Provide support for business applications and end-user devices Manage user accounts, permissions and access rights Perform password resets and administration within Active Directory Configure and support computers, printers and peripheral devices Handle incoming support requests, incidents and service tickets Document solutions, update case records and follow up with users Contribute to continuous improvements of support processes and documentation Who We Are Looking For To succeed in this position, you should have: Around one year of experience working in IT support, service desk, help desk or a similar role Solid knowledge of Microsoft Windows environments Basic understanding of networking concepts such as TCP/IP, DNS and VPNs Strong communication skills in English, both written and spoken Confidence in supporting customers A proactive and solution-focused mindset A genuine interest in technology and continuous learning It is considered an advantage if you also have: Formal education in IT, computer scie