Inside Sales Representative

Shape customer success in a global organization that is evolving About us Optinova is more than a manufacturer of medical tubing — we are specialists in advanced extrusion and material technologies. Our products are used in applications where quality, precision, and reliability are critical, including medical devices, industrial components, and demanding technical environments. With production across three continents, sales offices worldwide, and headquarters in Åland, Finland, we work closely with customers to develop solutions that perform in real-world, often critical, applications. Our global reach and customer-focused way of working create an exciting environment for people who want to contribute, learn, and make an impact. We are looking for someone who wants to be part of shaping what comes next — and who thrives in a role where customer focus, structure, and initiative make a real difference. We are looking for an Inside Sales Representative to join our team. In this role, you will be an important part of the customer journey — driving sales, managing customer interactions, and ensuring that inquiries, orders, and follow-ups are handled with professionalism and care. You will act as a key link between customers and internal teams, helping create a seamless and high-quality customer experience. The role gives you a broad view of Optinova’s business and the opportunity to support customers across several application areas. Key responsibilities You will: Manage customer inquiries and sales leads with timely, accurate, and professional responses Process orders, coordinate with logistics, and support reliable on-time delivery Prepare value-based quotations, documentation, reports, and other sales administration Build and maintain strong relationships with new and existing customers through Teams meetings, phone calls, and occasional email correspondence, while staying informed about their applications, market segment development and business needs. Use the ERP sy