Front Desk Associate - Lake Nona

**Description** Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our **Lake Nona** resort as a **Front Desk Associate.** **Starting Rate: $14\.00/hour ($0\.50 increase 6 months from hire date, additional $0\.50 increase on annual anniversary date)** **PERKS AND BENEFITS:** * Opportunity for **ADVANCEMENT!** You will be eligible to apply for: * + Our Unleashed Leadership Academy, where you'll receive hands\-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide! + Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)! + Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer! * Complimentary Pet Day Camp – *Bring your dog with you to work!* * 30 Days of Complimentary Pet Boarding (non\-holidays) * On\-demand pay with DailyPay * Discounted Veterinary Care and Grooming Services (per location) * Dog/Cat Adoption Assistance * Fitness Reimbursement * Paid Time Off (both full\-time and part\-time status) * 401(k) Savings Plan with Company Match * Health, Dental and Vision Insurance (full\-time status) * Employee Assistance Program (EAP) with added mental health benefit, available to all employees **ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:** * This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing * Organizing and processing check\-ins and check\-outs * Walking our four\-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met * Answering in\-coming phone calls; listening, and responding to voicemails; and responding to emails\- all in a timely, problem\-solving manner * Completing cashier and point of sale operations * Communicating and following through with pet pa