Medical Assistant

### **Job Summary:** The Medical Assistant provides non\-clinical coordination and clinical support tasks to assist the nursing team (RNs) in delivering high\-quality, member\-centered care. This role focuses on medication profile intake, records and referrals coordination, provider notifications, and precise documentation in our systems. No independent clinical judgment is performed in this role. ### **Responsibilities:** * Conduct outreach to members to gather member\-reported medication profiles, allergies, and pharmacy information; document changes and route to RN for reconciliation. * Schedule and confirm RN joint calls and follow\-up appointments; manage reminders and re\-attempts per outreach cadence. * Assist with Transitions of Care (TOC) tasks: post\-discharge calls, records requests, follow\-up scheduling, documenting status and meet deadlines. * Prepare charts for RN assessments (summaries of recent encounters, meds, referral status). * Send provider notifications (PCP/BH/specialists/pharmacy) with concise plan highlights (e.g., new goals, med updates, risk flags). * Track referrals/authorizations and update task statuses (ordered, pending, approved, completed). * Request, track, and upload medical records (hospitals, ED, specialists); verify completeness and correct patient identifiers. * Conduct hospital visits to high\-risk and frequent\-utilizer members on an as\-needed basis to gather key information and support transition\-of\-care services. * Maintain accurate documentation in the EHR/CRM (e.g., Alliance) and payer portals: contact notes linked to goals/interventions, statuses, next actions. * Process and maintain Release of Information (ROI) forms and log disclosures per policy. * Coordinate non\-clinical services (transportation, food, utilities, housing resources) per RN or care plan guidance; document outcomes. * Confirm member eligibility/benefits for services (e.g., NEMT) and assist with scheduling. * Follow HIPAA, privacy, and securi