Junior TechOps Consultant

Overview Join a collaborative team at TransPerfect, where innovation meets client success. As a Junior TechOps Consultant, you’ll play a vital role in supporting the delivery of our flagship technology solutions to enterprise clients. Working alongside seasoned professionals, you’ll gain hands-on experience with web technologies, client integrations, and product support—making this an excellent opportunity to develop your skills in a global technology environment. Responsibilities · Monitor client activity across TransPerfect’s technology platforms; troubleshoot issues, respond to client queries, and escalate to engineering teams when needed. · Assist the sales team in early-stage client engagements by gathering technical requirements and identifying potential solutions. · Join client meetings and contribute to documenting technical needs and integration plans. · Support the deployment of client solutions, including Single Sign-On (SSO) setups and web-based tool integrations. · Maintain and update internal and external documentation on product features and client configurations. · Participate in product demonstrations and training sessions on TransPerfect’s tools and technologies. · Collaborate cross-functionally with Product, Development, and Production teams to ensure accurate delivery of client requirements. · Gather user feedback and support efforts to enhance product features and usability. Required Skills and Experience · 1–2 years of relevant experience (internships, academic projects, or part-time work included). · Hands-on experience via internships or coursework in software, IT support, or client services. · Passion for technology, problem-solving, and working with clients. · Basic understanding of web technologies and systems integration. · Proficient in Microsoft Office and comfortable navigating different operating systems. · Strong verbal and written communication skills. · Ability to manage multiple tasks and thrive in a dynamic environment. · Well-organized, reliable, and eager to learn. Preferred Qualifications (Nice to Have) · Bachelor’s degree (or final year of study) in a relevant field. · Familiarity with SaaS tools, APIs, SSO, or software configuration. · Experience or interest in localization or global software solutions. · Comfortable working across time zones and in diverse teams. · Detail-oriented, proactive, and able to work independently when needed.