Service Delivery, Client Mgmt, Project Manager

Must Have Technical/Functional Skills Role\-Specific Skills * Client Relationship Management: Proven ability to build and maintain strong, trust\-based relationships * with key client stakeholders. * Cybersecurity Service Knowledge: In\-depth understanding of Cybersecurity Incident Detection \& * Response services, including their operational aspects and value proposition. * Communication \& Presentation Skills: Exceptional verbal and written communication, including * incident communication, executive reporting, and presentation delivery for QBRs. * Reporting \& Data Analysis: Proficiency in interpreting operational data and service health metrics to * create meaningful reports and insights for clients. * Compliance \& Regulatory Understanding: Knowledge of relevant cybersecurity compliance * frameworks (e.g., FedRAMP, DoD IL) and audit requirements. * SLA/SLO Management: Expertise in monitoring, reporting on, and ensuring adherence to * Service Level Agreements (SLAs) and Service Level Objectives (SLOs). * Escalation Management: Skilled in effectively managing and resolving client escalations, * ensuring timely resolution and client satisfaction. * Service Improvement Methodologies: Familiarity with continuous service improvement frameworks * and practices to drive enhanced client experience. * Cross\-Functional Coordination: Ability to effectively collaborate with internal teams (e.g., SOC, * engineering, compliance) to meet client needs and resolve issues. * Customer Satisfaction Measurement: Experience in utilizing and interpreting customer feedback * mechanisms (e.g., CSAT, NPS) to gauge and improve satisfaction. * Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains. Professional Attributes * Excellent analytical and problem\-solving skills. * Ability to translate business questions into data\-driven insights. * Strong communication and stakeholder engagement skills. * Ability to work independentl