Strategic Account Executive

**About Us** Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI Agent is purpose\-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher\-value work. Built on a CX\-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction. **Why Join Us** Joining the Strategic Accounts team is an exciting opportunity to become part of our team that is taking on a world of possibilities especially as we focus on becoming the \#1 AI engine in the Contact Center industry. This is an amazing opportunity to collaborate with like\-minded experts in their space, achieve common goals as a team, and provide you both with personal and professional experience. In recent years, the integration of AI into contact centers has revolutionized the way organizations handle customer service. With the introduction of AI technologies, such as natural language processing (NLP), machine learning, and chatbots \- we've transformed contact centers into intelligent hubs capable of providing efficient, personalized, and round\-the\-clock customer support. **What You'll Be Doing** * Own a named account list of 50 Fortune 250 prospects and drive each relationship from first conversation to signed contract. * Partner with Account Associates, So