Senior Business Analyst/Customer Technology

The Senior Business Analyst/Customer Technology is an individual contributor within the Customer Technology Support (CTS) department of Southwest Gas Corporation (SWG). This functional role spans across customer technology platforms and operations, serving as a strategic liaison between business units, technology teams, and external vendors. It is responsible for analyzing data and business processes, supporting training efforts, and providing functional technology support across meter\-to\-cash operations—including cash receipting, credit and collections, billing, and self\-service channels. The role ensures compliance with state and federal regulatory requirements, including those related to billing accuracy, customer data protection, and financial reporting. It oversees testing activities, manages vendor relationships, and drives the seamless operation, optimization, and continuous improvement of both customer\-facing and back\-end systems. This role collaborates and communicates effectively, is an expert at navigating complexity and ambiguity, overcoming obstacles, identifies opportunities for improvement, ensuring the seamless operation, optimization and continuous improvement of customer\-facing and back\-end systems. This position also provides support for customer projects and initiatives. This position collaborates with departments such as Customer Experience, Information Services, Treasury, Regulation, Accounting, Internal Audit, and external vendors to ensure system integrity, compliance, and customer satisfaction. **POSITION DIMENSIONS** This position does not have direct accountability for people or budgets but will contribute to budget preparation, planning, analyzing and forecasting as well as lead projects and initiatives. The incumbent frequently interacts with personnel across departments, management, and external vendors. **QUALIFICATIONS** There are clear precedents and practices that the incumbent uses as guidelines to de