Operations Manager, Commercial Lines

The Operations Manager, Commercial Lines leads and supports the commercial lines service team in delivering high\-quality, proactive service to clients while driving retention, renewal excellence, and operational scalability. This role is responsible for ensuring a consistent, efficient service model across a diverse portfolio of accounts, typically characterized by multi\-line coverage, moderate complexity, and relationship\-driven service expectations. Blending strategic leadership with hands\-on execution, this individual partners closely with producers and leadership to align service delivery with growth objectives. The Operations Manager plays a critical role in optimizing workflows, strengthening carrier engagement, and leveraging data and technology to improve both team performance and client outcomes. This role oversees the day\-to\-day operations of the commercial lines operations team, including account management, renewal lifecycle execution, and client service standards. The Manager ensures operational discipline, E\&O compliance, and consistency in service delivery while building a team capable of supporting sustainable mid\-market growth. A strong people leader, the Operations Manager develops and coaches account managers and service professionals, fostering a culture of accountability, responsiveness, adaptability and continuous improvement. **Key Responsibilities** * Lead the daily operations of the commercial lines service team supporting a mid\-market book of business, ensuring timely and accurate execution of all service activities * Drive a disciplined renewal process, including pre\-renewal strategy, exposure updates, marketing/remarketing, and carrier negotiations * Partner with producers to support new business onboarding, ensuring smooth transitions and strong first\-year client experiences * Standardize and optimize workflows to support efficiency, consistency, and scalability across mid\-market accounts * Ensure adherence to agency