Audio Visual Specialist

**Facilities and Business Operations:** The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world\-class standard in service. Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities **The Opportunity:** The UCF IT department within Facilities and Business Operations is seeking to hire an Audio\-Visual (AV) Specialist. This role is responsible for providing Tier II IT support with a focus on classroom and multimedia technologies. The specialist contributes to the Classroom Support team by troubleshooting AV issues, supporting incident resolution, and ensuring reliable operation of multimedia systems. The specialist applies foundational AV knowledge, research, and collaboration with team members to identify and resolve technical issues while maintaining a strong customer service focus. **Responsibilities:** * Troubleshoot and resolve AV issues in classrooms and multimedia spaces using diagnostics, documentation, and collaboration with technicians. * Support incident ticket resolution by providing timely updates and meeting established service level targets. * Perform preventative maintenance, including identifying, repairing, and resolving recurring AV issues. * Conduct classroom checks and utilize remote monitoring tools to proactively detect and address equipment issues. * Assist faculty with the use of classroom multimedia technology, delivering responsive and professional customer service. * Support Federal Work Study (FWS) and OPS staff in resolving multimedia issues and completing classroom check tickets. * Contribute to the development and enhancement of knowledge base articles, troubleshooting guides, and repair documentation. * Assist with AV installations in collaboration with OIR Engineering as needed. * Provide cross\-functi