IT Support Technician I (SHIFT B 6pm-6am)

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. **SUMMARY** Provide technical support to end\-users for PC, server, hardware, or software applications. **SHIFT FOR THIS POSITION: 6PM\-6AM WITH ROTATING WEEKDAYS/WEEKENDS** **ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.** * Load \& verify software packages. * Support any resource on projects as assigned. * Troubleshoot and resolve end user issues. * Install \& configure PC/Peripherals. * Follow all corporate, regional and local ISS \& Site policy. * Resolve site level Incident management. * Populate knowledge Database \& Configuration Management Database where appropriate. * Information Technology Infrastructure Library knowledge. * Emphasize management of queues, and adherence to Service Level Agreement/Key Performance Indicators. * Install and Configure PCs (SCCM). * Troubleshoot basic issues with scanners (MES/SAP RF). * Provide Support via phone for offsite users. * Purchase software and hardware via the P.O. Process. * Administer user accounts. (Use of AD). * Provide Maintenance and Support of Audio Visual equipment. * Perform basic level of support for users on IT baseline apps. * Following all procedures around the ISS security policy. * Responsible for monitoring the Service Desk system queue and resolve tickets in a timely manner. * End user technical assistance. * Installs, identifies, and repairs hardware and peripheral components such as monitors, ke